ku911's Privacy Policy

1 What Information We Collect

When you create an account and use services on ku911, we may collect various types of information. The types of information collected are as follows:

1.1 Identity Information

• Full name and date of birth
• Email address and residential address
• National ID or passport number (for identity verification)
• Photo or document scan (as part of the KYC process)

1.2 Financial Information

• Mobile number linked to bKash, Nagad, Rocket, Upay, or a bank account
• Transaction history and details of deposits and withdrawals
• Other required information related to payment methods

1.3 Technical Information

• IP address and device type
• Browser name and version
• Operating system information
• Login time, session duration, and activity logs
• Information collected from cookies and similar tracking technologies

1.4 Gaming Information

• Betting history and win/loss records
• Preferred game types and bonus usage records
• Communication history and support ticket details

2 How We Collect Information

ku911 collects your information in the following ways:

• Directly provided: Information you provide yourself through registration forms, deposit/withdrawal forms, and support communications.
• Automatic collection: Through cookies, log files, and web beacon technology when you visit our site.
• Third parties: Through payment providers (bKash, Nagad, Rocket, Upay, banks) and identity verification services.
• Gaming providers: Gaming data from the platforms of our game partners (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.).

3 Purpose of Using Information

We use your personal information for the following lawful purposes:

3.1 Account Management

We use your information to create, verify, and manage your ku911 account; to ensure secure login and authentication; and to verify your age (meeting the 21+ age requirement).

3.2 Processing Financial Transactions

This information is essential for processing deposits, withdrawals, and bonus payments, and for preventing financial fraud and money laundering (in accordance with AML/KYC regulations).

3.3 Providing Customer Support

We use your contact information to resolve your complaints and questions through our 24/7 Bengali live chat support, and to send you important notifications related to your account.

3.4 Ensuring Responsible Gaming

We use this information to monitor your gaming patterns to identify potential problem gambling, and to provide assistance or impose limits when necessary.

3.5 Service Improvement

We work to analyze our platform's performance to improve the user experience, and to deliver relevant promotional offers (such as bonuses and tournaments) to you.

3.6 Compliance with Legal Obligations

We retain necessary information to comply with applicable laws and regulations, and to respond to lawful requests from competent authorities.

4 Cookie Policy

ku911 uses various types of cookies on its website. Cookies are small text files stored in your browser that help us provide you with a better experience.

• Essential cookies: Required to maintain login status and run core site functions. These cannot be disabled.
• Functional cookies: To remember your preferences (language, theme, etc.).
• Analytics cookies: To understand site traffic and usage patterns; this information is completely anonymous.
• Security cookies: To detect fraud and unauthorized access.

You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent some features of the site from working properly.

5 Sharing Information and Third Parties

ku911 never sells your personal information to third parties. However, we may share information in the following limited circumstances:

• Payment providers: Financial information required to process bKash, Nagad, Rocket, Upay, and bank transfers.
• Game providers: Gaming data shared with gaming platforms such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming.
• Identity verification services: Authorized third-party verification services to complete the KYC process.
• Legal authorities: In cases of court orders or legally mandated requests.
• Business succession: In the event of a company merger or acquisition, while maintaining the same privacy standards.

All our third-party partners are contractually obligated to keep your information secure and may not use it beyond their own designated tasks.

6 Data Security Measures

ku911 has implemented industry-standard technical and organizational measures to ensure the security of your information:

• SSL encryption: All data transmission on our site is protected by 256-bit SSL/TLS encryption technology.
• Data encryption: Stored sensitive information (passwords, financial details) is protected with strong encryption algorithms.
• Access controls: Only authorized personnel may access your information, and only when required for their work.
• Regular audits: Our systems and processes undergo regular security reviews.
• Firewall and monitoring: Round-the-clock system monitoring and protection against unauthorized access.
• Data backup: Regular backups of your information are stored on secure servers.

However, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but in the event of a data breach, we will notify affected users in a timely manner.

7 Data Retention Period

ku911 retains your information for as long as necessary to fulfill the required purposes. General guidelines:

• Account information: For as long as the account is active, and for a minimum of 5 years after closure as required by legal obligations.
• Financial transaction records: For the applicable period in compliance with financial regulatory requirements.
• KYC documents: As required by the regulator even after account closure.
• Support communication records: Up to 3 years.
• Technical logs: Generally up to 12 months.

At the end of the designated period, we securely delete or anonymize your information so that you can no longer be identified.

8 Your Rights

As a ku911 user, you have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you and to receive a copy.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to restrict processing: The right to request that use of your information be limited in certain circumstances.
• Right to object: The right to object to the use of your information for specific purposes.
• Portability: The right to receive your information in a readable format.
• Withdrawal of consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, contact us via support chat or email. We are committed to responding within 30 days.

9 Children's Privacy

ku911 is an adult gaming platform intended only for those aged 21 and above. We do not knowingly collect any information from minors.

Age verification is in place during the registration process. If we become aware that a minor is using our services, we will immediately close that account and securely delete all collected information.

If you believe a minor is using our platform, please contact us.

10 International Data Transfers

Our servers and service providers may be located in various countries. This means your information may be transferred to and stored outside of Bangladesh.

For such international transfers, we ensure that:

• The recipient country or organization maintains adequate data protection standards.
• Contractual safeguards are in place.
• Your information remains protected in accordance with the standards described in this policy.

11 Links to Third-Party Sites

Our platform may sometimes reference third-party services. These third parties have their own privacy policies, and ku911 is not responsible for their data processing practices.

We advise you to read the privacy policy of any third-party service carefully before using it.

12 Changes to This Policy

ku911 reserves the right to update this privacy policy as needed. In the event of changes:

• The "Last Updated" date on this page will be changed.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the site after changes have been made will be considered as your agreement to the new policy.

We advise you to review this policy regularly so that you remain aware of the latest information.

13 Contact and Complaints

If you have any questions, requests, or complaints regarding this privacy policy, do not hesitate to contact us: